Prajna Capital - An Investment Guide

MOST CEOS COMPLAIN that people in the workplace just don’t ‘listen’. Most of us hear but don’t listen and instead we spend time thinking about what we are going to say next. Poor listening skills can create misunderstandings, make us miss deadlines and focus our attention on the wrong issues in the workplace. Simple steps to improving your listening skills : Awareness: Recognising it as an area of improvement sets you on the path to becoming a better listener. Convey Interest: Set aside whatever you’re doing and give the speaker your 100% attention. This offers encouragement to the speaker and he/she doesn’t feel compelled to speak faster or abbreviate their message. Convey interest nonverbally by nodding, maintaining direct eye contact and leaning forward. Speaker’s Non-Verbal Cues: Watch out for the speaker’s gestures, facial expressions, tone and volume of voice, as being alert to these cues increases your ability to comprehend the full message. No ‘Overtaking’: ‘O...