Prajna Capital - An Investment Guide

A Service Level Agreement ( SLA ) is pivotal for any organization for bringing in more clarity in the communication between the user and the service provider, as well as to ensure effective engagements for any service or product delivery. It provides meaningful information so companies can meet their key targets. Also, it clearly defines the level of services expected between 2 parties and ensures these targets are met within expected standards and budgeted costs. Dissecting SLAs -- What a typical SLA should cover An SLA should essentially have what is expected of each other (the 2 parties involved), the criteria to evaluate the success, the periodicity of the evaluation, etc. An effective SLA must incorporate 2 sets of elements -- service elements and management elements. The service elements must clearly mention details such as the services provided (and perhaps certain services not provided, if customers might reasonably assume the availability of such services), conditions of serv...